Pax8 Platform Status

Pax8 Platform Outage

Update - We are continuing to monitor for any further issues.
May 17, 17:47 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 17:47 MDT

Update - We are continuing to investigate this issue.
May 17, 17:46 MDT

Investigating - The Pax8 Platform is experiencing a service outage that has resulted in some users receiving a 445 error when trying to access the Platform.

We are investigating the root cause, and our team is working diligently to resolve the issues.

We apologize for the inconvenience and appreciate your understanding while working to correct the issue.
May 17, 17:29 MDT

Uptime over the past 90 days. View historical uptime.

Pax8 Platform Operational

90 days ago

99.94 % uptime

Today

Pax8 Platform Operational

90 days ago

99.72 % uptime

Today

90 days ago

100.0 % uptime

Today

Partner API Operational

90 days ago

100.0 % uptime

Today

Support Operational

90 days ago

100.0 % uptime

Today

Catalog Operational

90 days ago

99.9 % uptime

Today

Billing Operational

90 days ago

100.0 % uptime

Today

Microsoft Integrations Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Pax8 Platform Maintenance May 20, 19:00-21:00 MDT

We will be making some updates to the Pax8 Platform that will require a maintenance window. A planned outage is scheduled for Friday, May 20, from 7 p.m. to 9 p.m. Mountain Time (1:00 a.m. UTC to 3:00 a.m. UTC). During this time, you will receive a message about the Pax8 Platform being under maintenance when accessing your account.
Posted on May 17, 17:25 MDT

Past Incidents

May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

Unresolved incident: Pax8 Platform Outage.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

Requires Commitment Issue

Resolved - This incident has been resolved.
May 10, 09:22 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 14:15 MDT

Identified - We have received reports of users experiencing a "Commitment" error during checkout. We are working on the fix for this issue and will post updates here when available.

Current workaround: If a user is checking out with a product with multiple commitment terms and receives an error during checkout, they likely need to return the product configuration step, select a commitment from the dropdown, and then proceed to checkout.

We appreciate your patience while we resolve this issue.
May 6, 17:17 MDT

May 9, 2022

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022

Planned Maintenance - May 6th

Completed - The scheduled maintenance has been completed.
May 6, 21:00 MDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 MDT

Scheduled - We will be making some updates to the Pax8 Platform that will require a maintenance window. A planned outage is scheduled for Friday, May 6, from 7 p.m. to 9 p.m. Mountain Time (1:00 a.m. UTC to 3:00 a.m. UTC). During this time, you will receive a message about the Pax8 Platform being under maintenance when accessing your account.
May 4, 08:00 MDT

Microsoft NCE Cancellation Date Issue

Resolved - This incident has been resolved.
May 6, 08:25 MDT

Identified - When trying to cancel a Microsoft NCE subscription within the refund window, the cancelation date will default to and lock in on the anniversary date rather than allowing a same day cancellation. A fix for this issue will be released tomorrow (5/5). As a temporary workaround, affected partners who need to cancel immediately should navigate away from the impacted subscription, then navigate back to the impacted subscription and select their desired cancellation date.
May 5, 08:12 MDT

May 5, 2022

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