Update - We are continuing to monitor for any further issues.
May 17, 17:47 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 17, 17:47 MDT
Update - We are continuing to investigate this issue.
May 17, 17:46 MDT
Investigating - The Pax8 Platform is experiencing a service outage that has resulted in some users receiving a 445 error when trying to access the Platform.

We are investigating the root cause, and our team is working diligently to resolve the issues.

We apologize for the inconvenience and appreciate your understanding while working to correct the issue.

May 17, 17:29 MDT
Pax8 Platform Operational
90 days ago
99.94 % uptime
Today
Pax8 Platform Operational
90 days ago
99.72 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Partner API Operational
90 days ago
100.0 % uptime
Today
Support Operational
90 days ago
100.0 % uptime
Today
Catalog Operational
90 days ago
99.9 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Microsoft Integrations ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Pax8 Platform Maintenance May 20, 19:00-21:00 MDT
We will be making some updates to the Pax8 Platform that will require a maintenance window. A planned outage is scheduled for Friday, May 20, from 7 p.m. to 9 p.m. Mountain Time (1:00 a.m. UTC to 3:00 a.m. UTC). During this time, you will receive a message about the Pax8 Platform being under maintenance when accessing your account.
Posted on May 17, 17:25 MDT
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

Unresolved incident: Pax8 Platform Outage.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - This incident has been resolved.
May 10, 09:22 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 9, 14:15 MDT
Identified - We have received reports of users experiencing a "Commitment" error during checkout. We are working on the fix for this issue and will post updates here when available.

Current workaround: If a user is checking out with a product with multiple commitment terms and receives an error during checkout, they likely need to return the product configuration step, select a commitment from the dropdown, and then proceed to checkout.

We appreciate your patience while we resolve this issue.

May 6, 17:17 MDT
May 9, 2022
May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Completed - The scheduled maintenance has been completed.
May 6, 21:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 19:00 MDT
Scheduled - We will be making some updates to the Pax8 Platform that will require a maintenance window. A planned outage is scheduled for Friday, May 6, from 7 p.m. to 9 p.m. Mountain Time (1:00 a.m. UTC to 3:00 a.m. UTC). During this time, you will receive a message about the Pax8 Platform being under maintenance when accessing your account.
May 4, 08:00 MDT
Resolved - This incident has been resolved.
May 6, 08:25 MDT
Identified - When trying to cancel a Microsoft NCE subscription within the refund window, the cancelation date will default to and lock in on the anniversary date rather than allowing a same day cancellation. A fix for this issue will be released tomorrow (5/5). As a temporary workaround, affected partners who need to cancel immediately should navigate away from the impacted subscription, then navigate back to the impacted subscription and select their desired cancellation date.
May 5, 08:12 MDT
May 5, 2022