{
  "page": {
    "id": "2d8szqmjt2tx",
    "name": "Pax8 Platform",
    "url": "https://status.pax8.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Pax8 Platform","created_at":"2021-12-17T08:01:29.334-07:00","updated_at":"2021-12-17T08:02:02.742-07:00","position":1,"description":null,"showcase":false,"start_date":null,"id":"pzzblw83zzqg","group_id":null,"page_id":"2d8szqmjt2tx","components":["j099gns7bwkl","m6d2z38z4yjl","lyyxn79jlmjq","ph6hlxrmywd7","2p9794ckv2vy","z65x0v66c28x","p401bmzs1pty","r898jpdt05c0","nqfvby16vrwv"]},{"status":"operational","name":"Pax8.com","created_at":"2022-09-15T10:56:55.279-06:00","updated_at":"2026-03-19T14:50:16.928-06:00","position":3,"description":null,"showcase":false,"start_date":null,"id":"4n3nc02z081d","group_id":null,"page_id":"2d8szqmjt2tx","components":["yk4j9mj8nmvk","zkp2cqwgxt0t"]}],
  "incidents": [{"name":"Marketplace Authentication Issues","status":"monitoring","created_at":"2026-09-04T11:56:27.994-06:00","updated_at":"2026-09-08T15:58:20.595-06:00","monitoring_at":"2026-09-04T21:19:35.190-06:00","resolved_at":null,"impact":"major","shortlink":"https://stspg.io/l4btxpgn53c0","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-04T11:56:27.984-06:00","reminder_intervals":null,"id":"1tvdrpz93sr4","page_id":"2d8szqmjt2tx","incident_updates":[{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-09-08T15:58:20.593-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-08T15:58:20.593-06:00","display_at":"2026-09-08T15:58:20.593-06:00","deliver_notifications":false,"tweet_id":null,"id":"nvq3vmm73929","incident_id":"1tvdrpz93sr4","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"partial_outage","new_status":"operational"}]},{"status":"monitoring","body":"Access to the Pax8 Marketplace and Marketplace APIs has been restored and we are monitoring for stability.  \n\nOur investigation determined that a technical software issue within our third-party authentication provider's platform blocked access to the Pax8 Marketplace. After identifying the issue and escalating with the provider, a corrective patch was deployed by that outside provider. \n\nWe will continue to post updates on the Pax8 Status page. \n\nThank you for your patience and understanding while we worked to restore service.","created_at":"2026-09-04T21:19:35.190-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T21:19:35.190-06:00","display_at":"2026-09-04T21:19:35.190-06:00","deliver_notifications":true,"tweet_id":null,"id":"s4qx2bmn32z6","incident_id":"1tvdrpz93sr4","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We’ve identified a technical issue with our authentication provider that is restricting access to the Pax8 Marketplace and Marketplace APIs. \n\nOur Engineering teams are working with the authentication provider to restore access. While we don't have an estimated time for resolution, restoring Marketplace access remains our highest priority. \n\nWe'll continue to post updates on the Pax8 Status page. \n\nThank you for your patience as we work through this issue.","created_at":"2026-09-04T18:12:29.409-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T18:12:29.409-06:00","display_at":"2026-09-04T18:12:29.409-06:00","deliver_notifications":true,"tweet_id":null,"id":"1z5kh44401vv","incident_id":"1tvdrpz93sr4","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"identified","body":"We have identified an authentication issue impacting the Pax8 Marketplace. Our team is currently working on implementing a fix.\n\nWe will continue to post updates here as progress is made.","created_at":"2026-09-04T12:56:26.644-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T17:35:29.954-06:00","display_at":"2026-09-04T12:56:26.000-06:00","deliver_notifications":true,"tweet_id":null,"id":"tg2ry3q44k24","incident_id":"1tvdrpz93sr4","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating reports of authentication issues affecting the Pax8 Marketplace. Some users may be unable to log in or may experience errors during sign-in.\n\nOur team is actively working to identify the root cause and will post updates here as more information becomes available.","created_at":"2026-09-04T11:57:23.922-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T11:57:23.922-06:00","display_at":"2026-09-04T11:57:23.922-06:00","deliver_notifications":true,"tweet_id":null,"id":"kd80jn7whwvc","incident_id":"1tvdrpz93sr4","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"partial_outage","new_status":"partial_outage"}]},{"status":"investigating","body":"We are currently investigating this issue.","created_at":"2026-09-04T11:56:28.058-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-04T11:56:28.058-06:00","display_at":"2026-09-04T11:56:28.058-06:00","deliver_notifications":true,"tweet_id":null,"id":"db16twh68mzr","incident_id":"1tvdrpz93sr4","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pax8 Platform","created_at":"2021-10-19T08:45:57.147-06:00","updated_at":"2026-08-14T19:45:07.173-06:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-30T00:00:00.000-06:00","id":"j099gns7bwkl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Login","created_at":"2021-12-01T11:18:29.284-07:00","updated_at":"2026-09-08T15:58:20.564-06:00","position":2,"description":null,"showcase":true,"start_date":"2021-12-01T00:00:00.000-07:00","id":"m6d2z38z4yjl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]},{"name":"Scheduled Maintenance, August 14, 2026","status":"completed","created_at":"2026-08-10T09:04:22.257-06:00","updated_at":"2026-08-14T19:45:07.495-06:00","monitoring_at":null,"resolved_at":"2026-08-14T19:45:07.461-06:00","impact":"maintenance","shortlink":"https://stspg.io/z4wj4bxmrq5k","scheduled_for":"2026-08-14T19:00:00.000-06:00","scheduled_until":"2026-08-14T19:45:00.000-06:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-14T18:00:21.292-06:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-10T19:00:22.340-06:00","reminder_intervals":null,"id":"dzf15ylzwqd5","page_id":"2d8szqmjt2tx","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-14T19:45:07.461-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T19:45:07.461-06:00","display_at":"2026-08-14T19:45:07.461-06:00","deliver_notifications":true,"tweet_id":null,"id":"g87yyd4zgmbg","incident_id":"dzf15ylzwqd5","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"under_maintenance","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"under_maintenance","new_status":"operational"},{"code":"lyyxn79jlmjq","name":"Pax8 Platform - Partner API","old_status":"under_maintenance","new_status":"operational"},{"code":"ph6hlxrmywd7","name":"Pax8 Platform - Support","old_status":"under_maintenance","new_status":"operational"},{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"under_maintenance","new_status":"operational"},{"code":"z65x0v66c28x","name":"Pax8 Platform - Billing","old_status":"under_maintenance","new_status":"operational"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"under_maintenance","new_status":"operational"},{"code":"r898jpdt05c0","name":"Pax8 Platform - Content Management System","old_status":"under_maintenance","new_status":"operational"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"under_maintenance","new_status":"operational"},{"code":"yk4j9mj8nmvk","name":"Pax8.com - Pax8.com","old_status":"under_maintenance","new_status":"operational"},{"code":"zkp2cqwgxt0t","name":"Pax8.com - Content Management System","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-14T19:00:20.227-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T19:00:20.227-06:00","display_at":"2026-08-14T19:00:20.227-06:00","deliver_notifications":true,"tweet_id":null,"id":"3d6xb68p063z","incident_id":"dzf15ylzwqd5","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"under_maintenance"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"operational","new_status":"under_maintenance"},{"code":"lyyxn79jlmjq","name":"Pax8 Platform - Partner API","old_status":"operational","new_status":"under_maintenance"},{"code":"ph6hlxrmywd7","name":"Pax8 Platform - Support","old_status":"operational","new_status":"under_maintenance"},{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"operational","new_status":"under_maintenance"},{"code":"z65x0v66c28x","name":"Pax8 Platform - Billing","old_status":"operational","new_status":"under_maintenance"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"operational","new_status":"under_maintenance"},{"code":"r898jpdt05c0","name":"Pax8 Platform - Content Management System","old_status":"operational","new_status":"under_maintenance"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"operational","new_status":"under_maintenance"},{"code":"yk4j9mj8nmvk","name":"Pax8.com - Pax8.com","old_status":"operational","new_status":"under_maintenance"},{"code":"zkp2cqwgxt0t","name":"Pax8.com - Content Management System","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-14T18:00:20.902-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-14T18:00:20.902-06:00","display_at":"2026-08-14T18:00:20.902-06:00","deliver_notifications":true,"tweet_id":null,"id":"1h8wkcdjnncv","incident_id":"dzf15ylzwqd5","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Marketplace Maintenance to Affect all Internal and External Users. We will be making updates to the Platform that require a maintenance window. Marketplace maintenance is scheduled for Friday, August 14 from 1:00 AM UTC to 1:45 AM UTC. You will receive a message about the Platform being under maintenance when accessing your account during this time.","created_at":"2026-08-10T09:04:22.340-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-10T09:06:16.766-06:00","display_at":"2026-08-10T19:00:22.340-06:00","deliver_notifications":true,"tweet_id":null,"id":"8hnm9j5psjzz","incident_id":"dzf15ylzwqd5","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"operational"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"operational","new_status":"operational"},{"code":"lyyxn79jlmjq","name":"Pax8 Platform - Partner API","old_status":"operational","new_status":"operational"},{"code":"ph6hlxrmywd7","name":"Pax8 Platform - Support","old_status":"operational","new_status":"operational"},{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"operational","new_status":"operational"},{"code":"z65x0v66c28x","name":"Pax8 Platform - Billing","old_status":"operational","new_status":"operational"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"operational","new_status":"operational"},{"code":"r898jpdt05c0","name":"Pax8 Platform - Content Management System","old_status":"operational","new_status":"operational"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"operational","new_status":"operational"},{"code":"yk4j9mj8nmvk","name":"Pax8.com - Pax8.com","old_status":"operational","new_status":"operational"},{"code":"zkp2cqwgxt0t","name":"Pax8.com - Content Management System","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pax8 Platform","created_at":"2021-10-19T08:45:57.147-06:00","updated_at":"2026-08-14T19:45:07.173-06:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-30T00:00:00.000-06:00","id":"j099gns7bwkl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Pax8.com","created_at":"2022-09-15T10:56:55.302-06:00","updated_at":"2026-08-14T19:45:07.196-06:00","position":1,"description":"Pax8.com website","showcase":true,"start_date":"2022-09-15T00:00:00.000-06:00","id":"yk4j9mj8nmvk","page_id":"2d8szqmjt2tx","group_id":"4n3nc02z081d"},{"status":"operational","name":"Login","created_at":"2021-12-01T11:18:29.284-07:00","updated_at":"2026-09-08T15:58:20.564-06:00","position":2,"description":null,"showcase":true,"start_date":"2021-12-01T00:00:00.000-07:00","id":"m6d2z38z4yjl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Content Management System","created_at":"2023-02-22T20:54:39.794-07:00","updated_at":"2026-08-14T19:45:07.240-06:00","position":2,"description":"Resources","showcase":true,"start_date":"2023-02-22T00:00:00.000-07:00","id":"zkp2cqwgxt0t","page_id":"2d8szqmjt2tx","group_id":"4n3nc02z081d"},{"status":"operational","name":"Partner API","created_at":"2021-08-11T14:26:18.740-06:00","updated_at":"2026-08-14T19:45:07.262-06:00","position":3,"description":null,"showcase":true,"start_date":"2021-08-10T00:00:00.000-06:00","id":"lyyxn79jlmjq","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Support","created_at":"2022-02-14T16:19:52.508-07:00","updated_at":"2026-08-14T19:45:07.285-06:00","position":4,"description":null,"showcase":true,"start_date":"2021-11-30T00:00:00.000-07:00","id":"ph6hlxrmywd7","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Catalog","created_at":"2022-02-14T16:25:02.246-07:00","updated_at":"2026-08-14T19:45:07.311-06:00","position":5,"description":null,"showcase":true,"start_date":"2021-11-30T00:00:00.000-07:00","id":"2p9794ckv2vy","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Billing","created_at":"2022-02-14T16:26:35.523-07:00","updated_at":"2026-08-14T19:45:07.335-06:00","position":6,"description":null,"showcase":true,"start_date":"2021-11-30T00:00:00.000-07:00","id":"z65x0v66c28x","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Subscriptions","created_at":"2022-11-23T15:47:52.362-07:00","updated_at":"2026-08-14T19:45:07.358-06:00","position":8,"description":"Subscriptions in platform","showcase":true,"start_date":"2022-11-23T00:00:00.000-07:00","id":"p401bmzs1pty","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Content Management System","created_at":"2023-02-22T20:53:22.356-07:00","updated_at":"2026-08-14T19:45:07.384-06:00","position":9,"description":"Resources","showcase":true,"start_date":"2023-02-22T00:00:00.000-07:00","id":"r898jpdt05c0","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Orders","created_at":"2026-03-19T14:50:06.924-06:00","updated_at":"2026-08-14T19:45:07.409-06:00","position":10,"description":null,"showcase":true,"start_date":"2026-03-19T00:00:00.000-06:00","id":"nqfvby16vrwv","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]},{"name":"Duplicate Partner Billing 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We'll continue to post updates here.","created_at":"2026-07-13T10:21:39.336-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-13T10:21:59.454-06:00","display_at":"2026-07-13T10:21:39.000-06:00","deliver_notifications":true,"tweet_id":null,"id":"r39mg301m30j","incident_id":"8g6sj2b3tr8p","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"partial_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pax8 Platform","created_at":"2021-10-19T08:45:57.147-06:00","updated_at":"2026-08-14T19:45:07.173-06:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-30T00:00:00.000-06:00","id":"j099gns7bwkl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]},{"name":"Degraded feature: Pricing panel","status":"resolved","created_at":"2026-07-08T03:30:04.977-06:00","updated_at":"2026-07-08T08:23:44.660-06:00","monitoring_at":null,"resolved_at":"2026-07-08T08:23:44.642-06:00","impact":"minor","shortlink":"https://stspg.io/qjlfmc3g3bgz","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-07-08T03:30:04.967-06:00","reminder_intervals":null,"id":"nxjnqq3d52bk","page_id":"2d8szqmjt2tx","incident_updates":[{"status":"resolved","body":"This issue has been resolved.","created_at":"2026-07-08T08:23:44.642-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T08:23:44.642-06:00","display_at":"2026-07-08T08:23:44.642-06:00","deliver_notifications":true,"tweet_id":null,"id":"rf5gjd3jk824","incident_id":"nxjnqq3d52bk","custom_tweet":null,"affected_components":[{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are currently investigating a degraded feature (Pricing panel not showing pricing) in the platform impacting all partner users. We will continue to post updates here.","created_at":"2026-07-08T03:30:05.052-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-08T03:30:05.052-06:00","display_at":"2026-07-08T03:30:05.052-06:00","deliver_notifications":true,"tweet_id":null,"id":"lq8ff598j41v","incident_id":"nxjnqq3d52bk","custom_tweet":null,"affected_components":[{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Catalog","created_at":"2022-02-14T16:25:02.246-07:00","updated_at":"2026-08-14T19:45:07.311-06:00","position":5,"description":null,"showcase":true,"start_date":"2021-11-30T00:00:00.000-07:00","id":"2p9794ckv2vy","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]},{"name":"Degraded functionality of product dependencies","status":"resolved","created_at":"2026-05-21T14:37:09.747-06:00","updated_at":"2026-05-22T07:13:56.292-06:00","monitoring_at":null,"resolved_at":"2026-05-22T07:13:56.276-06:00","impact":"minor","shortlink":"https://stspg.io/jmnclk4lkmwc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-05-21T14:37:09.732-06:00","reminder_intervals":null,"id":"sq34x1tq1qxl","page_id":"2d8szqmjt2tx","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-05-22T07:13:56.276-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-22T07:13:56.276-06:00","display_at":"2026-05-22T07:13:56.276-06:00","deliver_notifications":false,"tweet_id":null,"id":"n5wxth87xc4p","incident_id":"sq34x1tq1qxl","custom_tweet":null,"affected_components":[{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"degraded_performance","new_status":"operational"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"degraded_performance","new_status":"operational"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We've identified the issue and are working on a fix.","created_at":"2026-05-21T14:38:07.848-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T14:38:07.848-06:00","display_at":"2026-05-21T14:38:07.848-06:00","deliver_notifications":false,"tweet_id":null,"id":"dnmwvcgv5qt2","incident_id":"sq34x1tq1qxl","custom_tweet":null,"affected_components":[{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating degraded features in the platform impacting all users, including the ability to purchase a limited number of products due to product relationship issues. We will continue to post updates here.","created_at":"2026-05-21T14:37:09.858-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-05-21T14:37:09.858-06:00","display_at":"2026-05-21T14:37:09.858-06:00","deliver_notifications":true,"tweet_id":null,"id":"h5m1vxqk7g75","incident_id":"sq34x1tq1qxl","custom_tweet":null,"affected_components":[{"code":"2p9794ckv2vy","name":"Pax8 Platform - Catalog","old_status":"operational","new_status":"degraded_performance"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"operational","new_status":"degraded_performance"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Catalog","created_at":"2022-02-14T16:25:02.246-07:00","updated_at":"2026-08-14T19:45:07.311-06:00","position":5,"description":null,"showcase":true,"start_date":"2021-11-30T00:00:00.000-07:00","id":"2p9794ckv2vy","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Subscriptions","created_at":"2022-11-23T15:47:52.362-07:00","updated_at":"2026-08-14T19:45:07.358-06:00","position":8,"description":"Subscriptions in platform","showcase":true,"start_date":"2022-11-23T00:00:00.000-07:00","id":"p401bmzs1pty","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Orders","created_at":"2026-03-19T14:50:06.924-06:00","updated_at":"2026-08-14T19:45:07.409-06:00","position":10,"description":null,"showcase":true,"start_date":"2026-03-19T00:00:00.000-06:00","id":"nqfvby16vrwv","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]},{"name":"Pax8 Marketplace Down","status":"resolved","created_at":"2026-04-23T15:32:12.614-06:00","updated_at":"2026-04-23T17:32:40.323-06:00","monitoring_at":"2026-04-23T16:26:19.890-06:00","resolved_at":"2026-04-23T17:32:40.308-06:00","impact":"critical","shortlink":"https://stspg.io/gplh6h1mq73v","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-23T15:32:12.604-06:00","reminder_intervals":null,"id":"nqlvvmgshz5d","page_id":"2d8szqmjt2tx","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-04-23T17:32:40.308-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-23T17:32:40.308-06:00","display_at":"2026-04-23T17:32:40.308-06:00","deliver_notifications":true,"tweet_id":null,"id":"jjt0dknmwh5f","incident_id":"nqlvvmgshz5d","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - 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Subscriptions","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We've identified the cause and are actively working on a fix for the issue impacting users' ability to access the Marketplace.","created_at":"2026-04-23T15:53:27.481-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-23T15:53:27.481-06:00","display_at":"2026-04-23T15:53:27.481-06:00","deliver_notifications":true,"tweet_id":null,"id":"6rvrs2tq9kk0","incident_id":"nqlvvmgshz5d","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"major_outage","new_status":"major_outage"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"major_outage","new_status":"major_outage"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"major_outage","new_status":"degraded_performance"}]},{"status":"investigating","body":"The Pax8 Marketplace is currently experiencing an outage affecting the ability to access it. Our team is actively working to restore service. We will provide an updates as we learn more. We apologize for the disruption.","created_at":"2026-04-23T15:32:12.712-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-23T15:32:12.712-06:00","display_at":"2026-04-23T15:32:12.712-06:00","deliver_notifications":true,"tweet_id":null,"id":"nk7f9db1bzf3","incident_id":"nqlvvmgshz5d","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"major_outage"},{"code":"m6d2z38z4yjl","name":"Pax8 Platform - Login","old_status":"operational","new_status":"major_outage"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pax8 Platform","created_at":"2021-10-19T08:45:57.147-06:00","updated_at":"2026-08-14T19:45:07.173-06:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-30T00:00:00.000-06:00","id":"j099gns7bwkl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Login","created_at":"2021-12-01T11:18:29.284-07:00","updated_at":"2026-09-08T15:58:20.564-06:00","position":2,"description":null,"showcase":true,"start_date":"2021-12-01T00:00:00.000-07:00","id":"m6d2z38z4yjl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Subscriptions","created_at":"2022-11-23T15:47:52.362-07:00","updated_at":"2026-08-14T19:45:07.358-06:00","position":8,"description":"Subscriptions in platform","showcase":true,"start_date":"2022-11-23T00:00:00.000-07:00","id":"p401bmzs1pty","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]},{"name":"Notification Delivery Delays","status":"resolved","created_at":"2026-04-01T12:43:18.474-06:00","updated_at":"2026-04-03T11:55:10.517-06:00","monitoring_at":null,"resolved_at":"2026-04-03T11:55:10.497-06:00","impact":"minor","shortlink":"https://stspg.io/6b0t3wld8n9p","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-04-01T12:43:18.461-06:00","reminder_intervals":null,"id":"hjqlpkwqy2l1","page_id":"2d8szqmjt2tx","incident_updates":[{"status":"resolved","body":"This is was resolved 9:02PM MT Thursday 4/2/2026.","created_at":"2026-04-03T11:55:10.497-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-03T11:55:10.497-06:00","display_at":"2026-04-03T11:55:10.497-06:00","deliver_notifications":true,"tweet_id":null,"id":"x0m08gdhgqnk","incident_id":"hjqlpkwqy2l1","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"degraded_performance","new_status":"operational"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"operational","new_status":"operational"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"We are currently experiencing an issue that is delaying notification delivery by 3-5 hours, including Order Confirmations. Orders are processing normally.\n\nIf you are waiting on an Order Confirmation, you can verify your order status at https://app.pax8.com/ordering. Please do not resubmit orders, as they are being processed.\n\nWe are actively working to resolve the issue and will provide updates as they become available.","created_at":"2026-04-01T12:43:18.574-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-04-01T12:43:18.574-06:00","display_at":"2026-04-01T12:43:18.574-06:00","deliver_notifications":true,"tweet_id":null,"id":"xvvfcyw1j3z9","incident_id":"hjqlpkwqy2l1","custom_tweet":null,"affected_components":[{"code":"j099gns7bwkl","name":"Pax8 Platform - Pax8 Platform","old_status":"operational","new_status":"degraded_performance"},{"code":"p401bmzs1pty","name":"Pax8 Platform - Subscriptions","old_status":"operational","new_status":"operational"},{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Pax8 Platform","created_at":"2021-10-19T08:45:57.147-06:00","updated_at":"2026-08-14T19:45:07.173-06:00","position":1,"description":null,"showcase":true,"start_date":"2020-09-30T00:00:00.000-06:00","id":"j099gns7bwkl","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Subscriptions","created_at":"2022-11-23T15:47:52.362-07:00","updated_at":"2026-08-14T19:45:07.358-06:00","position":8,"description":"Subscriptions in platform","showcase":true,"start_date":"2022-11-23T00:00:00.000-07:00","id":"p401bmzs1pty","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"},{"status":"operational","name":"Orders","created_at":"2026-03-19T14:50:06.924-06:00","updated_at":"2026-08-14T19:45:07.409-06:00","position":10,"description":null,"showcase":true,"start_date":"2026-03-19T00:00:00.000-06:00","id":"nqfvby16vrwv","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]},{"name":"Checkout Loading State","status":"resolved","created_at":"2026-03-31T15:14:27.200-06:00","updated_at":"2026-03-31T18:03:14.884-06:00","monitoring_at":"2026-03-31T16:12:13.568-06:00","resolved_at":"2026-03-31T18:03:14.869-06:00","impact":"minor","shortlink":"https://stspg.io/w39vndd266dn","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-31T15:14:27.192-06:00","reminder_intervals":null,"id":"l240w6ttfr3f","page_id":"2d8szqmjt2tx","incident_updates":[{"status":"resolved","body":"We can confirm the checkout loading state issue has been resolved.","created_at":"2026-03-31T18:03:14.869-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T18:03:14.869-06:00","display_at":"2026-03-31T18:03:14.869-06:00","deliver_notifications":true,"tweet_id":null,"id":"m7z84ksp3y32","incident_id":"l240w6ttfr3f","custom_tweet":null,"affected_components":[{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed to production for the checkout loading state issue. We are actively monitoring to confirm the issue has been fully resolved.","created_at":"2026-03-31T16:12:13.568-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T16:12:13.568-06:00","display_at":"2026-03-31T16:12:13.568-06:00","deliver_notifications":true,"tweet_id":null,"id":"7mlpf766qxkg","incident_id":"l240w6ttfr3f","custom_tweet":null,"affected_components":[{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have identified the root cause of the checkout loading state issue and are actively working on a fix.","created_at":"2026-03-31T15:25:23.296-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T15:25:23.296-06:00","display_at":"2026-03-31T15:25:23.296-06:00","deliver_notifications":true,"tweet_id":null,"id":"ts7vv2gkd3yx","incident_id":"l240w6ttfr3f","custom_tweet":null,"affected_components":[{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We're aware of an issue where some orders are completing successfully but the page is not redirecting to the order confirmation screen instead remaining on the checkout page in a loading state.\nYour order has been placed. You can verify by checking your order history.\nWe are actively investigating the root cause and will provide updates as they become available.","created_at":"2026-03-31T15:14:27.280-06:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-31T15:14:27.280-06:00","display_at":"2026-03-31T15:14:27.280-06:00","deliver_notifications":true,"tweet_id":null,"id":"mbf97w0bhxmm","incident_id":"l240w6ttfr3f","custom_tweet":null,"affected_components":[{"code":"nqfvby16vrwv","name":"Pax8 Platform - Orders","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Orders","created_at":"2026-03-19T14:50:06.924-06:00","updated_at":"2026-08-14T19:45:07.409-06:00","position":10,"description":null,"showcase":true,"start_date":"2026-03-19T00:00:00.000-06:00","id":"nqfvby16vrwv","page_id":"2d8szqmjt2tx","group_id":"pzzblw83zzqg"}]}]
}