Vendor Splashtop Accessibility in Catalog

Incident Report for Pax8 Platform

Resolved

All catalog functionality restored.
Posted Apr 28, 2023 - 08:04 MDT

Update

We are continuing to monitor for any further issues.
Posted Apr 28, 2023 - 08:04 MDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 27, 2023 - 18:49 MDT

Update

Found search index force update fixes issues for partner. Nightly reset scheduled for 3AM mtn to avoid maximum impact on platform will occur. Will continue to monitor.
Posted Apr 27, 2023 - 18:49 MDT

Update

We are continuing to work on a fix for this issue.
Posted Apr 27, 2023 - 18:48 MDT

Identified

Product had a restriction that stopped if it was in an exclusive catalog so it never made it to the new public/open status.
Posted Apr 27, 2023 - 14:40 MDT

Update

This appears to be affecting the Vendor Keeper as well.
Posted Apr 27, 2023 - 12:48 MDT

Investigating

We are currently aware and investigating Vendor Splashtop not showing as accessible in all partners catalogs that should have access/viability.
Posted Apr 27, 2023 - 12:46 MDT
This incident affected: Pax8 Platform (Catalog).