Vendor Logos on product cards are not displaying on catalog page

Incident Report for Pax8 Platform

Resolved

Product card images are now displaying as expected, and all catalog operations have returned to normal.

Thank you for your patience while we worked to resolve this issue.

Posted Jul 30, 2025 - 15:50 MDT

Monitoring

A fix has been deployed to production, and product card images should begin displaying normally over the next hour as the search index updates.

We will continue to monitor the situation to ensure the resolution is stable.

Posted Jul 30, 2025 - 13:23 MDT

Identified

We have identified the root cause of the issue impacting product card images in the platform catalog.

Our team is currently working on deploying a fix. We will provide an update once the deployment is complete.

Posted Jul 30, 2025 - 11:37 MDT

Investigating

We are currently investigating an issue where product card images are not displaying in the platform catalog, impacting all users.

Our team is actively working to identify the cause.
We will provide further updates as more information becomes available.

Posted Jul 30, 2025 - 11:15 MDT

This incident affected: Pax8 Platform (Catalog).