AWS has resolved the incident on their side, and Pax8 is no longer observing any health concerns in our systems. We will now be closing this incident and will continue to monitor to ensure all services remain stable.
Posted Oct 20, 2025 - 18:41 MDT
Update
We are seeing continued healthy performance across all systems and believe services have returned to pre-incident levels following the AWS disruption. Our teams will continue to monitor closely over the next few hours to ensure stability and consistent performance.
Posted Oct 20, 2025 - 16:24 MDT
Update
We are continuing to monitor provisioning delays caused by degraded performance from AWS. Our teams remain actively engaged in tracking system performance over the next several hours to ensure stability and maintain the expected customer experience.
Posted Oct 20, 2025 - 15:11 MDT
Monitoring
Pax8 services are now operating normally. We are continuing to monitor provisioning delays and degraded performance related to ongoing AWS issues, which may still cause intermittent slowdowns. Our teams are actively tracking system performance over the next several hours to ensure stability and maintain the expected customer experience.
Posted Oct 20, 2025 - 13:57 MDT
Update
Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time.
In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants.
Currently affected Marketplace functionality
Opportunity Explorer - Down Subscriptions Renewals - Delayed New order Provisioning - Delayed Data Tiles and Insights - Down Invoicing - Down Quoting Attachments - Down
Posted Oct 20, 2025 - 11:26 MDT
Identified
Due to an AWS outage earlier this morning, Pax8 partners are experiencing delays in order provisioning and subscription renewals. While these operations are completing successfully, we anticipate some delays to continue until at least 12 Noon, U.S. Mountain Time. In addition, we are experiencing issues with inbound and outbound calling, which affects the ability of our Support team to communicate with partners. The best way to get in touch is by submitting a support ticket. We will update this status as the situation warrants.
Posted Oct 20, 2025 - 09:32 MDT
Monitoring
Provisioning of orders and subscription renewals are finishing successfully and the delays are getting less. We are monitoring the results.
Posted Oct 20, 2025 - 06:23 MDT
Investigating
We are currently investigating delayed provisioning of orders and subscription renewals impacting all users. We will continue to post updates here.
Posted Oct 20, 2025 - 03:58 MDT
This incident affected: Pax8 Platform (Pax8 Platform).