Microsoft Co-Term Checkout functionality degradation

Incident Report for Pax8 Platform

Resolved

This incident has been resolved.
Posted Jul 07, 2025 - 13:40 MDT

Monitoring

A fix has been released to production for Microsoft Co-Term functionality during checkout.

We will continue to monitor to ensure it is working as expected and will post a final update once confirmed.
Posted Jul 07, 2025 - 12:58 MDT

Identified

We have identified the root cause of the issue impacting Microsoft Co-Term during checkout events and are actively working to resolve it.
Posted Jul 07, 2025 - 11:09 MDT

Investigating

We are currently investigating degraded performance with the Microsoft Co-Term feature triggered from checkout events in the platform, impacting all users. This may cause the product when created as a subscription to not be co-termed.
Posted Jul 07, 2025 - 10:46 MDT
This incident affected: Pax8 Platform (Pax8 Platform, Subscriptions).
← Current Status Powered by Atlassian Statuspage